46 lines
1.7 KiB
Python
46 lines
1.7 KiB
Python
from sqlalchemy import Column, Integer, String, DateTime, ForeignKey, Text, Enum as SQLEnum
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from sqlalchemy.orm import relationship
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from datetime import datetime
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import enum
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from config.database import Base
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class TicketType(enum.Enum):
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BUG = "bug"
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FEATURE_REQUEST = "feature_request"
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IMPROVEMENT = "improvement"
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SUPPORT = "support"
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OTHER = "other"
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class TicketStatus(enum.Enum):
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OPEN = "open"
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IN_PROGRESS = "in_progress"
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RESOLVED = "resolved"
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CLOSED = "closed"
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class TicketPriority(enum.Enum):
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LOW = "low"
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MEDIUM = "medium"
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HIGH = "high"
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URGENT = "urgent"
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class Ticket(Base):
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__tablename__ = "tickets"
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id = Column(Integer, primary_key=True, index=True)
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title = Column(String, nullable=False)
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description = Column(Text, nullable=False)
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ticket_type = Column(SQLEnum(TicketType), nullable=False, default=TicketType.OTHER)
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status = Column(SQLEnum(TicketStatus), nullable=False, default=TicketStatus.OPEN)
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priority = Column(SQLEnum(TicketPriority), nullable=False, default=TicketPriority.MEDIUM)
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user_id = Column(Integer, ForeignKey("users.id"), nullable=False)
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assigned_to = Column(Integer, ForeignKey("users.id"), nullable=True)
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screenshot_path = Column(String, nullable=True)
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admin_notes = Column(Text, nullable=True)
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created_at = Column(DateTime, default=datetime.utcnow)
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updated_at = Column(DateTime, default=datetime.utcnow, onupdate=datetime.utcnow)
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resolved_at = Column(DateTime, nullable=True)
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# Relationships
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user = relationship("User", foreign_keys=[user_id], back_populates="tickets")
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assigned_admin = relationship("User", foreign_keys=[assigned_to])
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