initial commit - LeDiscord plateforme des copains

backend/models/ticket.py

@@ -0,0 +1,45 @@
+from sqlalchemy import Column, Integer, String, DateTime, ForeignKey, Text, Enum as SQLEnum
+from sqlalchemy.orm import relationship
+from datetime import datetime
+import enum
+from config.database import Base
+
+class TicketType(enum.Enum):
+    BUG = "bug"
+    FEATURE_REQUEST = "feature_request"
+    IMPROVEMENT = "improvement"
+    SUPPORT = "support"
+    OTHER = "other"
+
+class TicketStatus(enum.Enum):
+    OPEN = "open"
+    IN_PROGRESS = "in_progress"
+    RESOLVED = "resolved"
+    CLOSED = "closed"
+
+class TicketPriority(enum.Enum):
+    LOW = "low"
+    MEDIUM = "medium"
+    HIGH = "high"
+    URGENT = "urgent"
+
+class Ticket(Base):
+    __tablename__ = "tickets"
+    
+    id = Column(Integer, primary_key=True, index=True)
+    title = Column(String, nullable=False)
+    description = Column(Text, nullable=False)
+    ticket_type = Column(SQLEnum(TicketType), nullable=False, default=TicketType.OTHER)
+    status = Column(SQLEnum(TicketStatus), nullable=False, default=TicketStatus.OPEN)
+    priority = Column(SQLEnum(TicketPriority), nullable=False, default=TicketPriority.MEDIUM)
+    user_id = Column(Integer, ForeignKey("users.id"), nullable=False)
+    assigned_to = Column(Integer, ForeignKey("users.id"), nullable=True)
+    screenshot_path = Column(String, nullable=True)
+    admin_notes = Column(Text, nullable=True)
+    created_at = Column(DateTime, default=datetime.utcnow)
+    updated_at = Column(DateTime, default=datetime.utcnow, onupdate=datetime.utcnow)
+    resolved_at = Column(DateTime, nullable=True)
+    
+    # Relationships
+    user = relationship("User", foreign_keys=[user_id], back_populates="tickets")
+    assigned_admin = relationship("User", foreign_keys=[assigned_to])